Ismara Alabaster Brass Vertical White Pendant Light
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Free Shipping & Returns: Free Shipping On all orders
Ismara Alabaster Brass Vertical White Pendant Light
Ismara Alabaster Brass Vertical White Pendant Light
Step into a realm of understated elegance with the Alabaster Brass Vertical White Pendant Light. This exquisite lighting piece is a harmonious blend of natural beauty and refined craftsmanship, designed to elevate the atmosphere of any interior space.
Soft Glow
The alabaster shade diffuses light like morning mist, casting a serene, ambient radiance that wraps your space in tranquil warmth.
Sleek Sophistication
When unlit, the brass frame’s polished curves and matte alabaster create a sculptural elegance.
Suitable for various spaces
Whether placed in your living room, bedroom, or kitchen, it brings timeless sophistication and warm, ambient lighting to any space.
Key Feature Highlights
Elegant Brass Finish
Soft Diffused Light
Smooth Alabaster Glow
Specifications
| Specification | Detail |
|---|---|
| Material | Brass, Alabaster |
| Light source | Integrated LED |
| Power | 12W |
| Voltage | AC 110-240V |
| Alabaster Colour | White |
| Process | Cutting, Polishing, Mould |
| Control Method | push button switch (not dimmable) |
| Note | We provide 150cm / 59″ wires. Can be extended upon request. |
FAQs
1. Do you ship to my country?
We ship worldwide to over 180 countries. You can select your shipping destination at the cart page of our website. If you are not sure about it, do not hesitate to contact us at [email protected]
2. What payment methods does atEASE accept?
PayPal, Credit Card and Klarna.
3. Can I change or cancel my order?
Of course you can! We support cancellation without reason within two days of placing an order. If you would like to change or cancel your order, please inform us by email as soon as possible. >>Please see our Return & Refund Policy for more details.
1. If I don't like the item, can I return it and get a refund?
Yes, you can apply for a return within 14 days of the receipt of the item, on any item that has not been used, in its original box and in resalable condition (excluding customized products, bulbs, three same items or more).
>>Please see our Return & Refund Policy for more details.
2. What if I receive a damaged item?
In case you have received a damaged item, please email us at [email protected] within 48 hours of delivery and attach clear pictures of the damage. Broken glass, or dented shades or frames are not considered as defective item and cannot be returned.
In such a case, we will provide a new replacement for glass or shades at no additional charge. If you do not accept the exchange and want to return the item, the order will be treated as a return. Please arrange the shipment of return and this shipping costs is borne by you. Once confirmed by us, you will receive a refund (not including express shipping charges).
3. What if I receive a wrong item?
In case you have received a wrong item, please email us at [email protected] within 7 days of delivery and attach clear pictures of the item and its package. We will process your claim, and you will be contacted about the exchange or return as soon as possible.
4. When will I receive the refund?
Where is the refund back?
After receiving your return, we will send you an email within 2 days to confirm the refund. Refunds will be returned to your original payment account. The processing time of PayPal 2-3 days.
1. When will the item be shipped?
Mostly, we will arrange shipment within 14 working days after receiving your order. If there are special circumstances, we will notify you by email.
2. When will I receive the item?
We offer a wide range of shipping methods. They vary in processing times and shipping times. >>Please see our Shipping Policy for more details. Please note: Due to the global COVID-19 pandemic, delivery delays may occur with some of our suppliers and carriers.
3. What shipping methods do you offer?
EMS, 4PX. We have a wide range of shipping methods with different delivery time.
4. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking code. Enter the tracking code at this website: https://www.17track.net. You can also contact us at [email protected] for the latest logistics information.
Welcome to lonzodesign. Our goal is to provide customers with reliable and clear shipping services. We make every effort to process each order efficiently and ensure safe delivery.
1. Shipping Cost & Delivery Areas
Products on this website can be shipped to the United States, Germany, the Netherlands, Belgium, Austria, and other European Union countries.
The countries and regions available for delivery are subject to the options displayed at checkout. If your country or region is not available when placing an order, please contact us at [email protected] for assistance.
Free Shipping: We offer free shipping to eligible countries and regions.
2. Handling Time, Transit Time, and Order Cut-off Time
Our order processing and delivery times are as follows:
Handling Time: 7–14 business days, Monday to Friday
Transit Time: 7–14 business days, Monday to Friday
Estimated Total Delivery Time: 14–28 business days
Order Cut-off Time: 2:00 PM
Time Zone: Hong Kong Standard Time, GMT+08:00
Note: Customized products may require additional processing time. Delivery times are estimates and may vary depending on the destination, product availability, customs clearance, carrier arrangements, and peak-season logistics.
3. What Happens After I Place an Order?
After placing an order, you will receive an order confirmation email. This means that we have received your order information and started preparing it for processing.
Before shipment, we may verify product availability, customization requirements, shipping address details, and whether the order is eligible for delivery to the selected destination.
Once your order has been shipped, we will send tracking information to you by email.
4. Shipping Methods & Carriers
We work with trusted logistics providers and international carriers to ensure safe delivery. The carrier used may vary depending on your location, order size, and product type.
If you require a faster international express shipping service, please contact us at [email protected] before placing your order.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number by email. You can check your order status through the tracking link provided in the email or visit:
https://www.17track.net/en
If your tracking information has not been updated for several days, please allow additional time. During international shipping, customs clearance, carrier transfers, or peak logistics periods may delay tracking updates.
6. Delivery Responsibilities & Special Circumstances
Customers must provide accurate and complete shipping information at checkout, including their full name, street address, house or apartment number, postal code, city, country, and contact details.
After an order has been submitted, we cannot guarantee that the shipping address can be changed. If you need to update your address, please contact us immediately at [email protected]. Once the package has been shipped, rerouting is usually not possible.
If an order is returned due to an invalid address, failed delivery attempts, refusal of delivery, or other customer-related reasons, additional reshipping or order processing fees may apply.
Delivery may be affected by customs inspections, severe weather, logistics disruptions, carrier delays, product customization, or holiday-season shipping volumes.
Please do not schedule installation services, such as booking an electrician, based solely on the estimated delivery time shown on the website. We recommend arranging installation only after the product has been delivered.
7. Order Cancellation & Modification
If you need to cancel your order or modify your order information, please contact us at [email protected] within 24 hours after placing the order.
Once order processing has started, we cannot guarantee that a cancellation or modification request can be completed.
If the order has already been shipped, you will need to follow our return policy.
Customized Products
Products made according to customer-specified requirements, such as custom dimensions, colours, surface finishes, suspension cable lengths, or other special requests, are considered customized products.
Once production of a customized product has started, the order cannot be cancelled or modified. Customized products cannot be returned unless they have a manufacturing defect, were damaged during transit, or the wrong product was delivered.
Please carefully review all product specifications and requirements before confirming a customized order.
8. Packages Damaged During Transit
Please inspect your order and its packaging promptly after delivery.
If you discover that a product was damaged during transit, please contact us within 7 days after delivery at [email protected] and provide:
Your order number
Clear photographs or a video of the damaged product
Clear photographs of the inner and outer packaging
A photograph of the shipping label
A brief description of the damage
Please retain the product, its original packaging, and all packaging materials until the issue has been resolved.
If the issue is confirmed as transit damage, a manufacturing defect, or an incorrectly supplied product, lonzodesign will cover the applicable costs and arrange replacement parts, a repair, a replacement product, or a refund, depending on the circumstances.
Claims submitted more than 14 days after delivery may be difficult to verify, particularly if the product has already been installed, used, modified, or removed from its original packaging. In such cases, we may be unable to provide a replacement or refund.
Our customer-service team normally responds within one business day. Please check both your inbox and spam folder to ensure that you do not miss our reply.
9. Contact Information
Trade Name: lonzodesign
Address: Unit C, 1202, Building C, No. 278 Xingtai Road, Shiqiao Street, Panyu District, Guangzhou, Guangdong, 510000, China
Email: [email protected]
Support: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Read FAQs
How long is the delivery time?
Delivery time = Process time ( order preparation )+ Shipping time.In most cases, we will process and arrange shipment within 1-2 weeks after receiving your order. Shipping time is 1-2 weeks, for the same country, shipping time varies from region to region.
If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected]
Can I track my order?
Click on this link https://www.17track.net/en and enter the tracking number.<>brYou can also contact our customer service team [email protected] for the latest logistics information.
How do I cancel an order?
What if I receive a damaged item?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected].
Please include your order number and clear photos of the item, packaging, and any visible damage. Our support team will review the issue and arrange a suitable solution, such as a replacement, repair, or refund.
For items damaged in transit, please keep the original packaging until the issue is resolved.
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