Welcome to lonzodesign. These Terms of Service apply to your access to and use of the lonzodesign website and related services.
By browsing this website, creating an account, placing an order, or using any other service provided through the website, you confirm that you have read, understood, and agreed to these Terms of Service and other applicable policies published on the website.
If you do not agree with these Terms of Service, please stop using the website.
1. Website Services
lonzodesign provides lighting products, product information, sales services, delivery services, and customer support through this website.
We may update, modify, suspend, or discontinue any website content, product, function, or service when necessary for business or operational reasons. Any new features or services added to the website will also be subject to these Terms of Service.
2. User Requirements
When using this website, you must comply with all applicable laws and regulations. You must not use the website for any illegal, fraudulent, or unauthorized activity.
You must not:
- Provide false, misleading, or incomplete information
- Copy, sell, or exploit website content without authorization
- Upload viruses, malicious code, or other harmful programs
- Interfere with the normal operation of the website or attempt to bypass its security measures
- Collect other users' personal information without authorization
- Infringe the intellectual property rights of lonzodesign or any third party
- Use the website to harass, threaten, defame, or otherwise engage in inappropriate conduct
If you violate these Terms of Service, we may restrict or suspend your access to the website.
3. Product Information
We make reasonable efforts to ensure that product names, images, specifications, dimensions, colours, materials, and descriptions are accurate.
However, the actual product may differ slightly from the images shown on the website due to monitor settings, lighting conditions, production batches, handmade manufacturing processes, or natural variations in materials.
Some products are measured manually, so reasonable measurement differences may occur. Before placing an order, please carefully review the product dimensions, materials, voltage, bulb fitting, wattage, and installation requirements shown on the product page.
Unless the product page specifically states otherwise, light bulbs are not included and must be purchased separately.
4. Product Prices and Promotions
Product prices, promotional information, stock availability, and product configurations may be changed at any time without prior notice.
We make reasonable efforts to ensure that pricing information is accurate. If a product price, discount, stock status, or other information contains an error, we may correct the information and may contact you to cancel or modify the order, to the extent permitted by applicable law.
If your payment has already been completed but the order is cancelled because of a pricing error or another reason, we will refund the amount charged to your original payment method.
Unless otherwise stated in the terms of a promotion, different discounts or promotional offers generally cannot be combined.
5. Order Submission and Acceptance
After you submit an order, you may receive an order confirmation email. This email only confirms that we have received your order information and does not necessarily mean that the order has been finally accepted.
Order acceptance may depend on:
- Product availability and supply
- Product specifications or customization requirements
- Whether the shipping address is within our delivery area
- Successful payment authorization
- The need to verify order information
- Possible fraud, duplicate orders, or other unusual activity
To the extent permitted by applicable law, lonzodesign reserves the right to refuse or cancel all or part of an order. If an order is cancelled, we will notify you using the contact information provided with the order.
6. Payment and Customer Information
You must provide accurate, complete, and current payment, billing, and shipping information when placing an order.
You are responsible for promptly updating your email address, telephone number, shipping address, and other order information so that we can complete your order and contact you when necessary.
If incomplete or incorrect information, or the inability to contact you, affects the processing of your order, please contact us promptly at [email protected].
Your payment information is generally processed by authorized payment service providers. We do not store complete payment-card information in an unsecured manner.
7. Shipping Services
Products on this website can be shipped to the United States, Germany, the Netherlands, Belgium, Austria, and other European Union countries.
The countries and regions available for delivery are subject to the options displayed at checkout. If your country or region is not available when placing an order, please contact us at [email protected] before placing your order.
Under normal circumstances:
- Handling time is 7-14 business days
- Transit time is 7-14 business days
- Estimated total delivery time is 14-28 business days
- The order cut-off time is 2:00 PM Hong Kong Standard Time (GMT+08:00)
Customized products may require additional processing time. Delivery times are estimates and may be affected by the destination, product availability, customs clearance, carrier arrangements, and seasonal logistics volumes.
For more information, please review our Shipping Policy.
8. Order Cancellation and Modification
If you need to cancel your order or modify your order information, please contact us at [email protected] within 24 hours after placing the order.
You may request changes to information such as the product colour, dimensions, shipping address, or telephone number.
Once order processing has started, we cannot guarantee that a cancellation or modification request can be completed. After an order has been shipped, it generally cannot be cancelled or modified and must be handled according to our return policy.
9. Returns and Refunds
You may request a return within 14 days after receiving the product.
Returned products generally must:
- Be unused
- Remain in their original condition
- Be returned in the original packaging
- Include all original accessories
- Be accompanied by a valid order number or proof of purchase
All returns must be approved by lonzodesign before being sent back. For returns made for personal reasons, the customer is generally responsible for the return shipping cost. If a product is damaged, defective, or incorrectly supplied, we will provide an appropriate solution based on the circumstances.
The restocking fee is $0.00. We do not charge a restocking fee.
For complete return eligibility requirements, return procedures, and refund information, please review our Returns and Refund Policy.
10. Intellectual Property
The text, images, product photographs, graphics, logos, page designs, product descriptions, trademarks, website layouts, and other content on this website belong to lonzodesign or the relevant rights holders and are protected by applicable intellectual property laws.
Without the prior written permission of lonzodesign or the relevant rights holder, you may not copy, modify, distribute, sell, publicly display, reproduce, or otherwise use any website content.
You may access and use the website only for personal shopping and non-commercial purposes.
11. Third-Party Links and Services
The website may contain links to third-party websites, tracking pages, payment services, or other external services.
Third-party websites and services are operated independently. Their content, privacy policies, terms of service, and security practices may differ from those of lonzodesign.
When using third-party websites or services, you are responsible for reviewing and complying with their applicable rules. To the extent permitted by applicable law, lonzodesign is not responsible for the content, availability, or practices of third-party websites or services.
12. Website Content and Service Availability
We make reasonable efforts to keep the information on the website accurate and to provide continuous services. However, we do not guarantee that the website content will always be complete, accurate, current, or error-free.
The website may become temporarily unavailable due to maintenance, technical failures, network problems, security incidents, or other reasons.
We may correct typographical errors, pricing errors, stock information, or other omissions on the website. To the extent permitted by applicable law, we may also cancel orders affected by such errors.
13. Limitation of Liability
To the maximum extent permitted by applicable law, the website and related services are provided on an "as is" and "as available" basis.
lonzodesign does not guarantee that the website or services will always be uninterrupted, timely, secure, or error-free, or that the website content will meet every user's specific requirements.
To the extent permitted by applicable law, lonzodesign will not be liable for indirect, incidental, special, or consequential losses arising from the use of or inability to use the website, website content, third-party services, or products.
Nothing in these Terms of Service excludes or limits any consumer rights, product liability, or other legal liability that cannot be excluded or limited under applicable law.
14. Force Majeure
If lonzodesign is unable to perform, or is delayed in performing, its obligations due to circumstances beyond its reasonable control, we will not be responsible for the resulting delay.
Such circumstances may include natural disasters, severe weather, war, strikes, government measures, pandemics, network failures, transportation disruptions, customs delays, carrier problems, or other significant unforeseen events.
15. Changes to These Terms of Service
We may update these Terms of Service to reflect changes in our business practices, website functions, services, or legal and regulatory requirements.
The updated version will be published on this page. Your continued access to or use of the website after the updated Terms of Service have been posted constitutes your acceptance of the revised terms.
If you do not agree with the revised terms, please stop using the website.
16. Related Policies
The following policies form part of these Terms of Service and apply to your use of the website:
- Shipping Policy
- Returns and Refund Policy
- Privacy Policy
If there is any inconsistency between these policies, the policy relevant to the specific matter will apply, unless otherwise required by applicable law.
17. Severability
If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law, and the unenforceable portion may be removed.
The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.
18. Contact Information
If you have any questions about these Terms of Service, please contact us:
Trade Name: lonzodesign
Address: Unit C, 1202, Building C, No. 278 Xingtai Road, Shiqiao Street, Panyu District, Guangzhou, Guangdong, 510000, China
Email: [email protected]
Support: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)
