This Privacy Policy explains how lonzodesign collects, uses, and protects your personal information when you visit lonzodesign.com, contact us, or purchase products through the Site.
1. Information We Collect
When you place or attempt to place an order or contact us, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase history
- Payment and transaction information
- Information you provide to our customer-service team
Payments are generally processed by authorized payment service providers. We may receive limited payment information, such as payment status, transaction reference, payment method, or the last digits of a payment card.
When you browse the Site, we may also automatically collect your IP address, browser type, device type, time zone, visit time, pages viewed, and information about how you interact with the Site.
2. How We Collect Information
We may collect personal information through:
- Information you provide when placing an order, completing a form, or contacting us
- Cookies and similar technologies
- Log files that record activity on the Site
- Payment, shipping, and technical-service providers
3. How We Use Information
We may use your personal information to:
- Process payments and complete orders
- Arrange product shipment and delivery
- Send order confirmations, invoices, and tracking information
- Provide customer service
- Process returns, refunds, order cancellations, and order modifications
- Verify orders and prevent fraud
- Maintain and improve the Site
- Comply with legal, tax, and accounting obligations
- Send marketing information where appropriate authorization has been obtained
We will not use your personal information or images for advertising purposes without your appropriate authorization.
4. Cookies
Cookies are small data files stored on your device when you visit a website.
We use cookies and similar technologies to maintain shopping-cart and checkout functions, remember user preferences, understand how the Site is used, and improve the shopping experience.
You can manage or delete cookies through your browser settings or any cookie-preference tool provided on the Site. Disabling certain cookies may affect the normal operation of some Site features.
For more information about cookies, please visit All About Cookies.
5. Marketing Communications
Where permitted by law, we may send you information about products, offers, or services based on your consent or communication preferences.
You may unsubscribe by using the unsubscribe link in a marketing email or by contacting us at [email protected].
Unsubscribing from marketing communications will not affect the delivery of necessary information related to order confirmations, payments, shipping, returns, or customer service.
6. Data Retention and Security
We retain personal information only for as long as reasonably necessary to complete orders, provide customer service, comply with legal obligations, prevent fraud, and resolve disputes.
When the information is no longer needed, we may delete or anonymize it where appropriate.
We use reasonable administrative and technical measures to protect personal information. Where applicable, the Site uses Secure Sockets Layer (SSL) encryption to protect information during transmission. However, no internet transmission or storage system can be guaranteed to be completely secure.
7. International Data Transfers
As lonzodesign conducts cross-border business, your personal information may be processed or stored outside your country. These locations may have data-protection laws that differ from those in your country.
Where required by applicable law, we will take reasonable contractual, organizational, or legal measures to protect personal information transferred internationally.
