Free Shipping & Returns: Free Shipping On all orders
Blend nature's charm and smart design, adding cozy warmth and flair to your room. It's not just lighting, also a statement of nature, craftsmanship, and your personal style.
Use A-grade rattan and care every little tiny thing, bring the best organic vibe to your space
From unique designs to light finishes, every piece is a labor of love, perfected at every step
Use age-old techniques, making each item a testament to traditional craftsmanship
More than light fixtures, each is a handcrafted statement adding a unique, impressive flair to your room
Blow the dust away from the lampshade using a hair dryer
Take a soft cloth, slightly wet it, and gently wipe the rattan. Avoid harsh cleaners
Allow 70 - 100cm between the bottom of your ceiling fixture and the top of your dining table
Leave a minimum of 200cm from the bottom of the fixture to the floor
Leave a minimum of 200cm from the bottom of the fixture to the floor
Leave a minimum of 200cm from the bottom of the fixture to the floor
Welcome to lonzodesign. Our goal is to provide customers with reliable and clear shipping services. We make every effort to process each order efficiently and ensure safe delivery.
Products on this website can be shipped to the United States, Germany, the Netherlands, Belgium, Austria, and other European Union countries.
The countries and regions available for delivery are subject to the options displayed at checkout. If your country or region is not available when placing an order, please contact us at [email protected] for assistance.
Free Shipping: We offer free shipping to eligible countries and regions.
Our order processing and delivery times are as follows:
Handling Time: 7–14 business days, Monday to Friday
Transit Time: 7–14 business days, Monday to Friday
Estimated Total Delivery Time: 14–28 business days
Order Cut-off Time: 2:00 PM
Time Zone: Hong Kong Standard Time, GMT+08:00
Note: Customized products may require additional processing time. Delivery times are estimates and may vary depending on the destination, product availability, customs clearance, carrier arrangements, and peak-season logistics.
After placing an order, you will receive an order confirmation email. This means that we have received your order information and started preparing it for processing.
Before shipment, we may verify product availability, customization requirements, shipping address details, and whether the order is eligible for delivery to the selected destination.
Once your order has been shipped, we will send tracking information to you by email.
We work with trusted logistics providers and international carriers to ensure safe delivery. The carrier used may vary depending on your location, order size, and product type.
If you require a faster international express shipping service, please contact us at [email protected] before placing your order.
Once your order has been shipped, you will receive a tracking number by email. You can check your order status through the tracking link provided in the email or visit:
https://www.17track.net/en
If your tracking information has not been updated for several days, please allow additional time. During international shipping, customs clearance, carrier transfers, or peak logistics periods may delay tracking updates.
Customers must provide accurate and complete shipping information at checkout, including their full name, street address, house or apartment number, postal code, city, country, and contact details.
After an order has been submitted, we cannot guarantee that the shipping address can be changed. If you need to update your address, please contact us immediately at [email protected]. Once the package has been shipped, rerouting is usually not possible.
If an order is returned due to an invalid address, failed delivery attempts, refusal of delivery, or other customer-related reasons, additional reshipping or order processing fees may apply.
Delivery may be affected by customs inspections, severe weather, logistics disruptions, carrier delays, product customization, or holiday-season shipping volumes.
Please do not schedule installation services, such as booking an electrician, based solely on the estimated delivery time shown on the website. We recommend arranging installation only after the product has been delivered.
If you need to cancel your order or modify your order information, please contact us at [email protected] within 24 hours after placing the order.
Once order processing has started, we cannot guarantee that a cancellation or modification request can be completed.
If the order has already been shipped, you will need to follow our return policy.
Products made according to customer-specified requirements, such as custom dimensions, colours, surface finishes, suspension cable lengths, or other special requests, are considered customized products.
Once production of a customized product has started, the order cannot be cancelled or modified. Customized products cannot be returned unless they have a manufacturing defect, were damaged during transit, or the wrong product was delivered.
Please carefully review all product specifications and requirements before confirming a customized order.
Please inspect your order and its packaging promptly after delivery.
If you discover that a product was damaged during transit, please contact us within 7 days after delivery at [email protected] and provide:
Your order number
Clear photographs or a video of the damaged product
Clear photographs of the inner and outer packaging
A photograph of the shipping label
A brief description of the damage
Please retain the product, its original packaging, and all packaging materials until the issue has been resolved.
If the issue is confirmed as transit damage, a manufacturing defect, or an incorrectly supplied product, lonzodesign will cover the applicable costs and arrange replacement parts, a repair, a replacement product, or a refund, depending on the circumstances.
Claims submitted more than 14 days after delivery may be difficult to verify, particularly if the product has already been installed, used, modified, or removed from its original packaging. In such cases, we may be unable to provide a replacement or refund.
Our customer-service team normally responds within one business day. Please check both your inbox and spam folder to ensure that you do not miss our reply.
Trade Name: lonzodesign
Address: Unit C, 1202, Building C, No. 278 Xingtai Road, Shiqiao Street, Panyu District, Guangzhou, Guangdong, 510000, China
Email: [email protected]
Support: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
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